Contact
For more information about Columbia Threadneedle Investments or our products please contact your adviser or the Client Service Desk:
SICAVS
ETFS
OEICS
Columbia Threadneedle Lux I & II
Post
Columbia Threadneedle Investments,
SS&C Administration Services Luxembourg S.A.
5, Rue Jean Monnet
L-2180 Luxembourg
Fax
+352 24 52 9046
Columbia Threadneedle Lux III
Post
Columbia Threadneedle Investments
State Street Bank International GmbH, Luxembourg Branch
17, Boulevard de Kockelscheuer
L-1821 Luxembourg
Grand Duchy of Luxembourg
Fax
+352 2452 9066
How to make a complaint
At Columbia Threadneedle Investments we take complaints very seriously. If you have a complaint or are dissatisfied please let us know so we can try to put it right. If you wish to complain, please follow the relevant procedure below:
SICAVS
OEICS
If you are invested in a Luxembourg SICAV, the following procedure applies:
Investors may file a complaint free of charge in their own language, stating their name, contact details and details about the product, service and entity the complaint refers to. Investors can file a complaint:
Post
Threadneedle Management Luxembourg S.A.
Attn. : Complaints Officer
6E, route de Trèves, L-2633,
Senningerberg,
Grand Duchy of Luxembourg
Processing
We will respond in writing within ten (10) business days after the receipt of the complaint, to either acknowledge the receipt of the complaint or provide a response. This letter will also inform the complainant about the name of the person handling the complaint.
An answer will be sent to the complainant without undue delay and in any case within one month as of the date of receipt of the complaint. If more time is required to examine the complaint, the Complaints Officer shall inform the complainant of the causes of the delay and indicate the date at which the examination is likely to be achieved.
Escalation
Where the complainant did not obtain an answer or a satisfactory answer from the Complaints Officer, he/she has got the opportunity to raise the complaint up to the management of Columbia Threadneedle Investments. The relevant contact details will be provided with the response of the Complaints Officer.
Out-of-court complaint resolution procedure at the CSSF
If, for any reason, the complainant does not receive a satisfactory response, he/she can contact the Commission de Surveillance du Secteur Financier (“CSSF”) at the latest one year after the date on which he/she first filed the complaint with Columbia Threadneedle Investments:
Post
Commission de Surveillance du Secteur Financier
Département Juridique – Service JUR – CC
283, route d’Arlon
L-2991 Luxembourg
Further information from the CSSF can be found on:
https://www.cssf.lu/en/customer-complaints/