Contact Us
We’re here to help you every step of the way. There are a number of ways to contact us.
There are a variety of ways to contact us
Call us on
New and existing customers:
0345 600 3030 (from UK)
+44 1268 447 407 (from overseas)
Lines open weekdays 9am-5pm
Email us on
New customers:
We aim to respond within 3 business days
Existing customers:
[email protected]
We aim to respond within 3 business days
Write to us at
Columbia Threadneedle Management Limited PO Box 11114, Chelmsford Essex CM99 2DG, United Kingdom
Invest now
Columbia Threadneedle offer a range of Savings Plans designed to make investing easy.
Start from £25 a month or one off £100, and there are no charges when you deal using our Investor Portal.
Top frequently asked questions
Fraudsters pretend to be companies who you may have relationships with such as Columbia Threadneedle. Be wary even if you think you recognise the sender. Genuine companies never ask for financial details in an email/text or unsolicited call. Don’t reply, and don’t click on any links or attachments.
If in doubt, phone the company on a trusted number or visit their website by typing their web address directly into the address bar. Don’t click on a link or copy and paste from the email/text itself. Do not try to contact the company on a number, address or email provided on the suspected communication.
Communications from reputable companies should sound reasonable and calm. Fraudulent messages often contain threats of account suspension or immediate risk of fraud. If you’re not sure about a communication you have received purporting to be from Columbia Threadneedle, you can always phone us on 0345 600 3030.
- We never ask you to confirm personal or financial information in an email/ text.
- Scam emails/ texts often look strange, with a messy layout and spelling mistakes.
- Our email addresses always end with columbiathreadneedle.com or digital.ctinvest.co.uk.
- We never ask you to carry out a test payment online or transfer money.
- We will never ask you to send personal information or identity documentation to an address which isn’t listed on our website.
We understand that the recent increase in living costs has impacted many of our investors. Our plans are designed to be flexible to adapt as your circumstances change. If you need to, you can amend your Direct Debit using our online portal or by calling our customer services team. If you decide to amend your direct debit amount, please remember the minimum monthly investment is £25 per account (or £10 for a CTF Stakeholder).
Information in this section of the Website is directed solely at persons who are located in the UK and can be categorised as retail clients. Nothing on this website is, or is intended to be, an offer, advice, or an invitation, to buy or sell any investments. Please read our full terms and conditions and the relevant Key Information Documents (“KID”) before proceeding further with any investment product referred to on this website. This website is not suitable for everyone, and if you are at all unsure whether an investment product referenced on this website will meet your individual needs, please seek advice before proceeding further with such product.