Contact

Meet the team
Contact
How to make a complaint

Relationship Management

keith Dixson
Keith Dixson
Head of Middle East and Africa
[email protected]
+971 58 57 28346
keith Dixson
Keith Dixson
Head of Middle East and Africa

Keith is a seasoned business development executive with 18+ years’ experience leading institutional and wholesale fundraising across private markets, hedge funds, and traditional fixed income and equity strategies.

Keith was Head of International Development at Candriam, a European investment firm owned by New York Life Insurance Company. He joined the company in 2015, establishing and leading Candriam’s corporate strategy and sales across North America and Asia. Keith was a member of New York Life Investments Global Management Committee and a board member of New York Life Investments Asia.

Prior to Candriam, Keith was a Partner at Cheyne Capital Management LLP (2011-2025) and held a senior sales role at Matterhorn Investment Management LLP (2006-2011).

Keith grew up in Kenya and was educated in the United Kingdom. He earned a Master’s degree in Geography and Economics from The University of Edinburgh.

 

Austin Omahony
Austin O’Mahony
Director – Institutional Clients Middle East and Africa
[email protected]
+971 (4) 425 4703
Austin Omahony
Austin O’Mahony
Director – Institutional Clients Middle East and Africa

Address

Columbia Threadneedle Investments (ME) Limited
Unit 205, Level 2
Gate Village Building 5
Dubai International Financial Centre
P.O.Box 482005,
Dubai, United Arab Emirates
 

Telephone

*Please note calls are recorded.

+971 (4) 425 4700

How to make a complaint

At Columbia Threadneedle Investments we take complaints very seriously. If you have a complaint or are dissatisfied please let us know so we can try to put it right. If you wish to complain, please follow the relevant procedure below:

If you are invested in a Luxembourg SICAV, the following procedure applies:

Investors may file a complaint free of charge in their own language, stating their name, contact details and details about the product, service and entity the complaint refers to. Investors can file a complaint:

Post

Threadneedle Management Luxembourg S.A.
Attn. : Complaints Officer
6E, route de Trèves, L-2633,
Senningerberg,
Grand Duchy of Luxembourg

Email

[email protected]

Processing

We will respond in writing within ten (10) business days after the receipt of the complaint, to either acknowledge the receipt of the complaint or provide a response. This letter will also inform the complainant about the name of the person handling the complaint.
An answer will be sent to the complainant without undue delay and in any case within one month as of the date of receipt of the complaint. If more time is required to examine the complaint, the Complaints Officer shall inform the complainant of the causes of the delay and indicate the date at which the examination is likely to be achieved.

Escalation

Where the complainant did not obtain an answer or a satisfactory answer from the Complaints Officer, he/she has got the opportunity to raise the complaint up to the management of Columbia Threadneedle Investments. The relevant contact details will be provided with the response of the Complaints Officer.

Out-of-court complaint resolution procedure at the CSSF

If, for any reason, the complainant does not receive a satisfactory response, he/she can contact the Commission de Surveillance du Secteur Financier (“CSSF”) at the latest one year after the date on which he/she first filed the complaint with Columbia Threadneedle Investments:

Post

Commission de Surveillance du Secteur Financier
Département Juridique – Service JUR – CC
283, route d’Arlon
L-2991 Luxembourg

Email

[email protected]

Fax

+352 26 25 1- 2601

Further information from the CSSF can be found on: https://www.cssf.lu/en/customer-complaints/

Columbia Threadneedle Fund Management Limited

Telephone

*Please note calls are recorded.

0330 123 3798 from United Kingdom

+44 1268 443 902 from overseas

Email

[email protected]

Post

Columbia Threadneedle Fund Management Limited,
PO Box 9040,
Chelmsford,
Essex,
CM99 2XH

Threadneedle Investment Services Limited

Telephone

*Please note calls are recorded

0800 953 0134 from United Kingdom

+44 1268 464 321 from overseas

Email

[email protected]

Post

Threadneedle Investment Services Limited,
PO Box 10033,
Chelmsford,
Essex,
CM99 2AL

Fax us at

0330 123 3755 from United Kingdom

0044 1268 457731 from overseas
We treat any complaints we receive with utmost care. We aim to resolve any complaints as soon as possible and ideally within 24 hours. If we cannot resolve the complaint within 24 hours, we will contact you with details of our process and keep you updated with the outcome.

How long will you take to answer my complaint?

We’ll aim to resolve your complaint as soon as possible. The Financial Ombudsman Service (FOS) allows us eight weeks to resolve a complaint before you can ask them to intervene but hopefully it won’t take that long. If we haven’t responded to all your issues within eight weeks, we’ll write to you to let you know you can refer your case to FOS.

What if I’m still unhappy following your decision or the resolution you offer?

Please let us know. Our Client Service team will discuss this with you and explain the reasons for our decision. If you’re still unhappy, once we issue our final response, you will be able to refer your complaint to FOS. FOS will only investigate your complaint after we’ve had the chance to investigate it.

Who are FOS and how do I contact them?

FOS is short for the Financial Services Ombudsman. You can contact them at:

Telephone

+44 20 7964 0500

Post

Exchange Tower

London
E14 9SR

The Ombudsman will need you to complete a form, which you can get from their website Financial Ombudsman Service: https://help.financial-ombudsman.org.uk/help.

We’ll remind you of how to contact FOS when we send you either our final decision letter or our eight week update letter. If you refer your complaint to the Ombudsman this doesn’t affect your right to take legal action.

Does following your complaints procedure mean that I can’t follow other avenues like the Ombudsman or legal action?

No. Making a complaint doesn’t affect your right to refer your complaint to the FOS or take any legal action.

Where can I find complaints data?

Details of the number of cases referred to the FOS for individual financial businesses can be found at: http://www.financial-ombudsman.org.uk/publications/complaints-data.html.

The FCA provide consolidated complaints data from the industry every six months at: https://www.fca.org.uk/firms/complaints-data.

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