Contact

Relationship Management

keith Dixson
Keith Dixson
Head of Middle East and Africa
+971 58 57 28346
Austin Omahony
Austin O’Mahony
Director – Institutional Clients Middle East and Africa
+971 (4) 425 4703

Address

Columbia Threadneedle Investments (ME) Limited
Unit 205, Level 2
Gate Village Building 5
Dubai International Financial Centre
P.O.Box 482005,
Dubai, United Arab Emirates
 

Telephone

*Please note calls are recorded

How to make a complaint

At Columbia Threadneedle Investments we take complaints very seriously. If you have a complaint or are dissatisfied please let us know so we can try to put it right. If you wish to complain, please follow the relevant procedure below:

If you are invested in a Luxembourg SICAV, the following procedure applies:

Investors may file a complaint free of charge in their own language, stating their name, contact details and details about the product, service and entity the complaint refers to. Investors can file a complaint:

Post

Threadneedle Management Luxembourg S.A.
Attn. : Complaints Officer
6E, route de Trèves, L-2633,
Senningerberg,
Grand Duchy of Luxembourg

Processing

We will respond in writing within ten (10) business days after the receipt of the complaint, to either acknowledge the receipt of the complaint or provide a response. This letter will also inform the complainant about the name of the person handling the complaint.
An answer will be sent to the complainant without undue delay and in any case within one month as of the date of receipt of the complaint. If more time is required to examine the complaint, the Complaints Officer shall inform the complainant of the causes of the delay and indicate the date at which the examination is likely to be achieved.

Escalation

Where the complainant did not obtain an answer or a satisfactory answer from the Complaints Officer, he/she has got the opportunity to raise the complaint up to the management of Columbia Threadneedle Investments. The relevant contact details will be provided with the response of the Complaints Officer.

Out-of-court complaint resolution procedure at the CSSF

If, for any reason, the complainant does not receive a satisfactory response, he/she can contact the Commission de Surveillance du Secteur Financier (“CSSF”) at the latest one year after the date on which he/she first filed the complaint with Columbia Threadneedle Investments:

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Commission de Surveillance du Secteur Financier
Département Juridique – Service JUR – CC
283, route d’Arlon
L-2991 Luxembourg