Contact
Please feel free to contact us if you have any questions.
Threadneedle Management Luxembourg S.A. Netherlands Branch,
Jachthavenweg 109 E
1081 KM Amsterdam
Team FraBeLux
Katherine Haesaerts is the Country Head of France, Belgium and Luxembourg. She is responsible for managing relationships with wholesale and institutional clients and developing the client base in this region. Katherine joined Columbia Threadneedle in 2018 as a Sales Director within the Benelux team and was promoted to Head of Benelux Wholesale in 2022. Prior to this, Katherine was Country Head Benelux at La Financière de l’Echiquier and spent also 10 years at Société Générale Corporate & Investment Banking in various positions including Benelux sales in the Equity Derivatives department. She has a Master I in Applied Economics from the Katholieke Universiteit Leuven (and University of Galway, Ireland) and a Master II in Strategic Management from the HEC-Université de Liège (and Università La Sapienza, Italy).
How to contact us
For fund valuations, buying & selling of your holdings or a question about your statement, please contact our Client Service teams on:
Columbia Threadneedle Lux I & II
Columbia Threadneedle Investments,
SS&C Administration Services Luxembourg S.A.
5, Rue Jean Monnet
L-2180 Luxembourg
+352 24 52 9046
Columbia Threadneedle Lux III
Columbia Threadneedle Investments
State Street Bank International GmbH, Luxembourg Branch
17, Boulevard de Kockelscheuer
L-1821 Luxembourg
Grand Duchy of Luxembourg
+352 2452 9066
Columbia Threadneedle (IRL) ICAV
Columbia Threadneedle Investments
State Street Fund Services (Ireland) Limited,
78 Sir John Rogerson’s Quay
Dublin 2
Ireland
+353 (1) 776 8482
Columbia Threadneedle Fund Management Limited
Columbia Threadneedle Fund Management Limited,
PO Box 9040,
Chelmsford,
Essex,
CM99 2XH.
United Kingdom.
Threadneedle Investment Services Limited
Threadneedle Investment Services Limited,
PO Box 10033,
Chelmsford,
Essex,
CM99 2AL.
United Kingdom.
0330 123 3755 from United Kingdom
0044 1268 457731 from overseas
How to make a complaint
These are details on how to make a complaint to Columbia Threadneedle Investments for institutional investors only. If you’re a private investor please contact our Client Service Desk on 0800 953 0134.
Contact your client service representative
Process
If you are invested in a Luxembourg SICAV, the following procedure applies:
Threadneedle Management Luxembourg S.A.
Attn. : Complaints Officer
6E, route de Trèves, L-2633,
Senningerberg,
Grand Duchy of Luxembourg
Processing
Escalation
Out-of-court complaint resolution procedure at the CSSF
Commission de Surveillance du Secteur Financier
Département Juridique – Service JUR – CC
283, route d’Arlon
L-2991 Luxembourg
Columbia Threadneedle Fund Management Limited
Columbia Threadneedle Fund Management Limited,
PO Box 9040,
Chelmsford,
Essex,
CM99 2XH
Threadneedle Investment Services Limited
Threadneedle Investment Services Limited,
PO Box 10033,
Chelmsford,
Essex,
CM99 2AL
0330 123 3755 from United Kingdom
0044 1268 457731 from overseasHow long will you take to answer my complaint?
What if I’m still unhappy following your decision or the resolution you offer?
Who are FOS and how do I contact them?
Exchange Tower
London
E14 9SR
The Ombudsman will need you to complete a form, which you can get from their website Financial Ombudsman Service: https://help.financial-ombudsman.org.uk/help.
Does following your complaints procedure mean that I can’t follow other avenues like the Ombudsman or legal action?
Where can I find complaints data?
Details of the number of cases referred to the FOS for individual financial businesses can be found at: http://www.financial-ombudsman.org.uk/publications/complaints-data.html.
The FCA provide consolidated complaints data from the industry every six months at: https://www.fca.org.uk/firms/complaints-data.
Market Soundings
